Kejora Pipeworks & Roofing Sdn Bhd (Reg. No. 202201034857 (1478223-D)) ("we", "us", "our") operates the website mailcare.my. This policy explains what personal data we collect, why we collect it, and the choices you have. We process personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Data we collect

We collect only the data needed to respond to enquiries and deliver our services:

Enquiry data — your name, email address, phone number and the description of your problem, submitted through our contact form, by phone, WhatsApp or email.
Job data — your service address, site photographs and job records created while we quote for or carry out works.
Technical data — basic server logs (IP address, browser type, pages visited) generated automatically when you browse this site.

We do not knowingly collect data from minors, and our services are directed at property owners, tenants and managers of legal age.

2. How we use your data

To respond to your enquiry and prepare quotations.
To schedule, perform and document contracted works, including warranty records.
To issue invoices and maintain accounting records required by Malaysian law.
To improve this website based on aggregated, non-identifying usage patterns.

We do not sell, rent or trade your personal data. We do not use your data for third-party marketing.

3. Legal basis and retention

We process enquiry data on the basis of your consent and our legitimate interest in responding to you. Job and invoicing data is processed to perform a contract and to satisfy statutory record-keeping duties. Enquiry data that does not lead to a job is deleted within 24 months. Job records, warranties and invoices are retained for 7 years as required for tax and warranty purposes.

4. Sharing with third parties

Your data may be shared only with: (a) our staff and crew members who need it to perform the work; (b) suppliers, strictly where a manufacturer warranty claim requires your installation details; (c) our accountants and professional advisers under confidentiality obligations; and (d) authorities where disclosure is required by law.

5. Security

Enquiry submissions are transmitted over HTTPS. Job records are kept in access-controlled systems available only to staff who need them. Paper records are stored at our registered office and destroyed securely at the end of their retention period.

6. Your rights under the PDPA

You may request access to the personal data we hold about you, request correction of inaccurate data, withdraw consent to further processing, or ask us to delete data we are not legally required to keep. Write to [email protected] or to our registered address below. We respond to data requests within 21 days.

7. Cookies

This website uses a small number of cookies and similar technologies, described separately in our Cookie Policy.

8. Changes to this policy

If we change this policy, the revised version will be posted on this page with an updated date. Material changes will be highlighted on the homepage for 30 days.

9. Contact

Kejora Pipeworks & Roofing Sdn Bhd
No. 27, Jalan Kepong Baru 4, Taman Kepong Baru, 52100 Kuala Lumpur, Malaysia
Phone: +6012-336 8145 · Email: [email protected]

Privacy Policy