Return & Refund Policy

We would rather fix a problem than argue about it. This policy sets out how cancellations, deposits, refunds and returns of supplied goods are handled by Kejora Pipeworks & Roofing Sdn Bhd. It supplements, and should be read together with, our Terms & Conditions.

1. Cancelling a booking

• More than 24 hours before the visit: free cancellation or rescheduling, no questions asked.
• Less than 24 hours before the visit: we may charge a call-out fee of RM80 if the crew slot cannot be refilled.
• Crew already on site: the call-out fee applies, plus any materials already cut or consumed for your job.

2. Deposits on larger projects

Projects such as repiping, roof replacement or full waterproofing typically require a deposit stated in the quotation. If you cancel before work begins, we refund the deposit minus the cost of materials already ordered specifically for your project (special-order tiles, membrane rolls, tanks) and any supplier restocking fees. We provide receipts for such deductions. Deposit refunds are processed within 14 days by bank transfer.

3. If you are not satisfied with the work

Tell us within 7 days of handover. We will return to inspect, and where the issue is our workmanship, we re-do the affected work at no cost — that is what the warranty is for. If a workmanship defect cannot be corrected on a second attempt, we will refund the labour portion of the affected work item. Warranty periods and exclusions are listed in the Terms & Conditions.

4. Returns of supplied fittings

• Uninstalled items (a heater or tap we supplied but did not yet install): returnable within 14 days in unopened original packaging for a full refund of the item price.
• Installed items that fail early: covered by the manufacturer's warranty. We handle the claim, and where the manufacturer approves replacement, we replace the unit with labour charged only if the manufacturer does not reimburse it.
• Customer-supplied items: we cannot refund goods we did not sell, but we will assist with your supplier's warranty process where our installation records help.

5. Consumed materials and custom work

Materials that are cut, mixed or applied — membrane, coating, sealant, pipe lengths — cannot be returned once used. Refunds on partially completed projects are calculated on work stages actually completed, per the quotation's itemised breakdown.

6. How refunds are paid

Refunds go to the account that made the original payment, by bank transfer or DuitNow, within 14 days of the refund being agreed. We confirm every refund in writing with a reference number.

7. Talk to us first

Most disagreements are misunderstandings about scope, and most are solved with one site visit. Call +6012-336 8145 or email [email protected] — refund requests are acknowledged within 2 working days.